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Faqs

FAQs

At this time, we cannot take orders over the phone. Please shop our online store or shop a Homestore near you. Click here for Store Locator.
We accept Visa®, MasterCard® and American Express® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.
For home delivery purchases, the credit card is charged on the day of your purchase.
This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.
 
For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.
 
CVN
If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.
  • Apple Safari
  • Google Chrome
  • Microsoft Internet Explorer 11+
  • Mozilla Firefox
We do not have online installments, however, you may contact your local bank.
You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care at +6010-9661158 if anything requires correction.
Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created an Jackhan Furniture Sdn Bhd account when placing the order, go online and log into My Account, then click on Order History.
 
Guest order tracking is also available on line; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email and your billing post code, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed on line.)
 
If you checked out as a guest, please call Customer Care at +6010-9661158, Monday through Friday, 9 a.m. to 6 p.m. and we will be happy to assist. Have your confirmation number, email, and billing post code to use this service (confirmation number is located within your emailed order confirmation.)
No. Please call Customer Care at +6010-9661158 for assistance.
After you place items in the shopping cart for delivery, product availability will appear along with an estimated delivery time period.
Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).
  1. Click on My Account icon located in the upper right hand corner of this page.
  2. Click on the Login button displayed in the drop down menu.
  3. Enter your account email and password and click the Login button.
  4. Now that you are signed into your account, click on Edit Profile located under the My Account menu located on the left side of the page.
  5. On this page, you will be able to edit your Name, Email, and Address you may have saved within your account.
  6. To change your password, click on Edit Password located under the My Account menu located on the left side of the page.
  7. Other options under the My Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wishlists.
Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.
Jackhan Furniture Sdn Bhd are independently owned and operated and each location is free to set their own prices.
We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items. In addition, unique items continue to arrive at your Jackhan Furniture Sdn Bhd. Click here for Store Locator
Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for Store Locator.