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Faqs

Delivery

You will receive your order via In-Home Delivery.
 
After you place your order, you will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery.

In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

Yes, please contact Customer Care at +6010-9661158, Monday through Sunday, 9 a.m. to 6 p.m.

Due to the size of our items, P.O. Box delivery is not available.

If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Please contact Customer Care at +6010-9661158, Monday through Sunday, 9 a.m. to 6 p.m.

Please contact Customer Care at +6010-9661158, Monday through Sunday, 9 a.m. to 6 p.m.

Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, please contact Customer Care at +6010-9661158, Monday through Sunday, 9 a.m. to 6 p.m.

To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also, measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.

In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also, ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.

Unfortunately, we cannot.

Online Purchases
After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.
 
In-Home Delivery
The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by clicking here.